Return / Refund Policy

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Return and Refund Policy:

• “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to [COMPANY_INFORMATION]
  
  
• “Goods” refers to the items offered for sale on the Service.
  
  
• “Orders” means a request by You to purchase Goods from Us.
  
  
• “Service” refers to the Website.
  
  
• “Website” refers to [WEBSITE_NAME], accessible from [WEBSITE_URL]
  
  
• “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns 

Items or products must be returned with in 14 days, You have 3 days from date of purchase to notify us of your intentions

 If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Additional non-returnable items: Gift cards Downloadable software products  To complete your return, we require a receipt or proof of purchase.  

 You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: 

 We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. 

 If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver. 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion 

Please do not send your purchase back to the manufacturer.  There are certain situations where only partial refunds are granted (if applicable)  Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 14 days after delivery  Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at ctvcam1@gmail.com.  Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  Exchanges (if applicable)

 In order for the Goods to be eligible for a return, please make sure that: ● The Goods were purchased in the last 14 days ● The Goods are in the original packaging ● The following Goods cannot be returned: ● The supply of Goods made to Your specifications or clearly personalized. ● The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. ● The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. ● The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. 

We only replace items if they are defective or damaged. If you need to  exchange it for the same item, send us an email at ctvcam1@gmail.com and send your item to:2809 W. Stan Schluter Loop, Killeen Texas 876549. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Any questions or concerns about our Policy, please contact us.